FAQ
Everything about booking and payment, massage and spa programs, hammam and sauna hire, gift certificates, the app and the Enjoy Privé club. Can't find an answer? Ask in the chat on our website or give us a call — we'll reply right away.
General questions about Enjoy Spa
Where is Enjoy Spa located?
94 bldg 3, Prospekt Vernadskogo, Moscow, in the Mirax Park residential complex. Troparyovo metro station is a 10-minute walk; Yugo-Zapadnaya metro station is a 15-minute walk or 5 minutes by bus. Spa guests enjoy free parking in the courtyard: entry is through a barrier gate, which our front desk opens when you call.
What are your opening hours?
Daily from 10:00 to 22:00, including weekends and public holidays. We close at 22:00 and sessions must end by then: the last booking for a 60-minute massage is around 21:00, and for a 90-minute massage around 20:15.
Is this a chain spa?
No. Enjoy Spa is a single independent spa, open since 2017. All our programs, treatments and product selections are developed in-house.
What's inside the spa?
A white-marble Turkish hammam with a starry ceiling, a Canadian cedar Finnish sauna with an IKI stove holding 120 kg of stones, a salt cave, three themed massage rooms — “Jungle”, “Waterfall” and “Bounty” — a couples treatment area and a relaxation lounge.
What do you provide for guests?
Robe, towels, slippers and disposable underwear, four showers, a hair dryer and toiletries. Guest Wi-Fi, a sound system and a game console in the lounge. There's no need to bring anything.
What happens after the treatment?
Tea time with our signature herbal blend and a dessert — syrniki (farmer's cheese pancakes) with jam or fruit. Time to relax after your session is part of the visit, so there's no need to rush.
Is there parking?
Yes, free parking in the residential complex courtyard. Entry is through a barrier gate: call our front desk and we'll open it for you.
How to book and pay
How do I book a visit?
Four ways — choose whichever suits you: online booking on our website, where you can see available times and pay the deposit by card right away; the chat assistant in the bottom right corner, which will suggest a program, calculate the price and book you in; the Enjoy Spa mobile app; or by phone at +7 499 382 88 88.
Can I book online without calling?
Yes. Click “Book” to open online booking: choose the service, duration, date and time, then pay the deposit by card or via SBP. Your slot is secured as soon as you pay, and our front desk will call you back to confirm.
Do I need to prepay?
Yes, a 3,000 ₽ deposit confirms your booking. It's deducted from the cost of the service on the day, so it isn't an extra charge. You can pay by card online, via a link from our front desk, or in cash at the spa in advance. If you prefer, you can pay for the service in full upfront.
Can I reschedule or cancel my visit?
Yes. Rescheduling and cancellation are free with at least 24 hours' notice — your deposit then moves to the new date or stays on your account. If you cancel less than 24 hours ahead or don't show up, the deposit is kept, since the therapist and the space were reserved just for you. You can reschedule in the app, in the chat or by phone.
How can I pay?
By card online, via SBP, or by card or cash at the spa. We also accept Enjoy Spa gift certificates and spa passes. For services from 10,000 ₽, a 0% installment plan from T-Bank is available for 3, 6 or 12 months — our front desk will arrange it.
What is the chat assistant on the website?
It's our online assistant: it will suggest a program for your needs, calculate the exact price for your number of guests, show available times and book you in. If you'd rather talk to a person, just ask in the chat and our front desk will join. Available 24/7.
Can I walk in without a booking?
We work by appointment only: a room, the thermal areas and a therapist are prepared for each guest, and no one else ever enters your room or area. It's best to arrange a time in advance — at least an hour ahead.
How far in advance should I book?
For a massage, 1–2 days ahead is enough; for spa programs and couples treatments, 3–5 days. Girls' spa parties and large groups are best planned 1–2 weeks ahead, as such slots are limited.
Services, massage and spa programs
What types of massage do you offer?
Ten types: relaxing, recovery, deep tissue, Thai stretching, Balinese, hot stone, herbal pouch, foot & leg, lymphatic drainage and four-hands massage. Almost all are available in 60, 90 and 120 minutes. Prices start from 8,000 ₽ per hour.
What is a spa program and how long does it last?
It's a complete 3–3.5-hour ritual: steam & heat in the hammam with a signature treatment, followed by a massage in the dry area and tea with dessert. We offer 13 signature programs, from 18,000 to 35,000 ₽. Each has its own treatments — for example, “Turkish Steam” includes a foam massage with a kese mitt, while “Moroccan Ritual” features black beldi soap, a mineral wrap and a facial.
Which program should I choose for my first visit?
“Turkish Steam” — 18,000 ₽, 3.5 hours: a foam massage in the hammam plus 80 minutes of massage. It gives you a full taste of the spa. For couples, “Forbidden Cherry” and “Dolce Verde” are great choices, and if you're after a detox-style ritual, try “Volcanic Ash”.
Do you offer massages and spa for two?
Yes, it's one of our most popular formats. Two therapists work at the same time in the couples area, with two tables side by side. Couples massage starts from 16,000 ₽ for two, and couples spa programs from 36,000 ₽ for two. Prices are for both guests — no need to double them.
What is a four-hands massage?
Two therapists work on one guest in sync, so the body relaxes faster and more deeply than with a regular massage. 60 min — 17,000 ₽, 90 min — 26,000 ₽, 120 min — 34,000 ₽.
Who performs the massages? Can I choose my therapist?
Massages are performed by certified therapists from the Philippines, specializing in Balinese massage, Thai stretching and classic relaxing techniques. If you'd like a particular therapist, just mention it when booking — we'll do our best to arrange it if the schedule allows.
Do you offer erotic massage?
No. Enjoy Spa is a classic spa for relaxation and self-care. All treatments are performed by therapists certified in spa techniques.
Do you offer massage spa passes?
Yes — and they save you up to 40% compared with single visits. Five 60-minute sessions cost 30,000 ₽ (6,000 ₽ per session instead of 8,000–10,000 ₽), ten cost 60,000 ₽, and fifteen cost 90,000 ₽ plus 5 salt cave sessions. There are also 90-minute spa passes: five for 50,000 ₽, ten for 100,000 ₽, and twenty for 200,000 ₽ with 25 salt cave sessions as a gift. You can buy one online at abonement.enjoyspa.ru, and it will appear in the app right away. Valid for 8 types of massage — all except the four-hands and herbal pouch massages.
Can I add the hammam to a massage?
The easiest option is a spa program: hammam, body care and massage are already combined into one visit, and it works out cheaper. Alternatively, you can rent the hammam before or after your massage — usually for at least two hours, or for just one hour together with a massage if the area is free.
Hammam, sauna and salt cave
How much does it cost to rent the hammam and sauna?
Hammam — 5,000 ₽/h, sauna — 5,000 ₽/h, hammam + sauna combo — 7,000 ₽/h. The price is for a group of up to 4 people, with a 2-hour minimum. Each additional guest beyond four is 3,000 ₽ per hour.
Example: hammam for 5 people for 2 hours — (5,000 + 3,000) × 2 = 16,000 ₽. Combo for 6 people for 2 hours — (7,000 + 6,000) × 2 = 26,000 ₽.
How many guests can the steam area hold?
Up to 8 people is comfortable. We've hosted larger groups, but that's at the organizer's discretion — we recommend coming by to see the area first.
What's included in the rental, and what are the rules?
A steam & heat area, a relaxation room, shower, robes, towels, slippers, a sound system and a game console. Rentals are for guests' personal relaxation only: outside practitioners may not work on the premises, and you can't bring your own therapists. Massage tables are used only when you book a massage with Enjoy Spa therapists — you can add a massage to your rental, from 8,000 ₽ per hour.
What's the difference between a hammam and a sauna?
Hammam: moist steam at 45–50 °C — gentle, comfortable for long stays and suitable for almost everyone. Sauna: dry heat at 80–100 °C — intense and great for warming up the muscles. With the combo you can alternate between them, with a cool shower after the sauna.
Can I use a bath broom (venik)?
Yes, an oak bath broom (venik) is 1,000 ₽ each, and we soak it in advance. We don't have a bath master — guests steam on their own. A venik makes sense with the sauna or the combo.
What is the salt cave?
It's a relaxing stay in a room with a salty microclimate: cool, slightly salty air, soft dim light and 40 minutes of quiet. Children must be accompanied by an adult. A session lasts 40 minutes, for up to 4 people. A single visit is 1,000 ₽, 5 sessions are 5,000 ₽, 10 sessions are 9,000 ₽.
Are there any contraindications for the hammam and sauna?
Yes: fever, acute inflammation and infections, flare-ups of skin conditions, serious cardiovascular disease, pregnancy without a doctor's approval, and alcohol intoxication. If in doubt, let our front desk know when booking and we'll suggest a gentler option.
Can I extend my visit on the spot?
Yes, if there's no guest booked after you. Extensions are charged at the standard rental rate, which includes the lounge. Please check with our administrator on the day of your visit.
Privacy, groups and children
How many guests are at the spa at the same time?
The spa is private: during your time, there's no one else in your area. Your belongings stay in your own room — there are no shared changing rooms. This is exactly why guests most often come back.
Can I come with friends or host a girls' spa party?
Yes — we have six ready-made girls' spa party packages, from 20,000 ₽ for a group of up to 4 for 4 hours (“Let's Steam!”) to 150,000 ₽ for the 6-hour “Royal Bride” with full decoration of the area. The package price is fixed for a group of up to four guests; each additional guest is charged extra, depending on the package. The ideal group size is up to 8 people.
What can I add to the celebration?
Balloon and rose petal decor, lounge area decoration, a Polaroid camera (3,000 ₽ for 10 photos) and a photographer. Your own playlist and board games are free. Extending your time in the lounge area after the program is 5,000 ₽ per hour.
Do you offer kids' massage?
Yes, for children aged 4 to 15: a 60-minute relaxing massage is 7,000 ₽, a Balinese massage is 8,000 ₽. Gentle techniques and hypoallergenic oils. A parent or legal guardian stays at the spa for the whole session: for children under 12 — in the massage room next to the child; from age 12 they may wait in the lounge area. Before the treatment, our front desk will give you a questionnaire and a written parental consent form to fill in on site.
Are there any contraindications for kids' massage?
Fever, infections, skin conditions during a flare-up, epilepsy, cancer, and recent injuries. We recommend not eating for two hours before your session.
Can I bring my own food and drinks?
Outside food and drinks, including alcohol, are not allowed. Instead, you can order from the Khleb i Vino restaurant menu — snacks, desserts and drinks — through our front desk. Tea with dessert is included in your visit.
Can I visit while pregnant?
During pregnancy, the hammam and sauna are only allowed with a doctor's approval. A gentle massage is possible: be sure to mention how far along you are when booking so the therapist can choose the right technique and position. The salt cave is usually fine, but it's best to check with your doctor.
Gift certificates
How do I buy a gift certificate?
It takes just a couple of minutes online: at gift.enjoyspa.ru, choose the amount, occasion and card design, then pay by card or via SBP (Russia's Faster Payments System). The e-certificate arrives right after payment — you can forward it in a messenger or print it. There's also a physical option: a branded card in your choice of packaging (card, envelope, box or gift set), delivered by courier within Moscow — it can also be ordered online.
What amounts are available?
From 5,000 ₽, for any amount. As a guide: massage from 8,000 ₽, spa program from 18,000 ₽, girls' spa party from 20,000 ₽, spa for two from 36,000 ₽. If you're unsure, choose a cash-value certificate — the recipient can pick the service and time themselves.
What can a gift certificate be used for?
For any of our services — massage, spa programs, hammam and sauna rental, the salt cave, girls' spa parties. You can use it in parts: the remaining balance is kept and can be used on your next visit.
How long is a gift certificate valid?
Certificates under 50,000 ₽ are valid for 6 months; from 50,000 ₽ — for 12 months. The expiry date is shown on the certificate itself. If you can't make it in time, contact our front desk in advance — an extension is possible by arrangement.
How does the recipient use the certificate?
Just give the certificate number when booking — by phone, in chat or to our front desk when you arrive. There's no need to print anything.
Need gift certificates for employees or partners?
Yes, we offer corporate orders at a discount: 5% from 100,000 ₽, 10% from 300,000 ₽, 15% from 500,000 ₽. For orders from 100,000 ₽, all certificates are valid for 12 months. Details are on the corporate gifts page — send a request and we'll prepare an offer.
Mobile app and Enjoy Privé club
Do you have a mobile app?
Yes, the Enjoy Spa app: book and reschedule visits, view your visit history, bonus balance, spa passes and gift certificates, pay deposits by card and get visit reminders. Sign in with your phone number. Available on RuStore.
What is the Enjoy Privé club?
Our loyalty program is free to join, and your tier rises automatically with the number of visits. You earn 5% cashback in points, or 10% at Platinum. Points can cover part of the cost of services. Full terms are on the program rules page.
What perks come with each tier?
Guest (0–2 visits): 5% cashback, 500 welcome points for installing the app. Silver (3–9): salt cave once a month, free rescheduling and cancellation, a face mask or eye patches, +30 minutes of massage on your birthday. Gold (10–24): everything in Silver, a mask with every massage, priority booking in high season, 30 minutes of hammam once a quarter, 20% off spa for two once a quarter. Platinum (25+): 10% cashback, hammam rental once a month, an upgrade from 60 to 90 minutes at the 60-minute price once a quarter, and on your birthday a massage plus a gift certificate for a friend.
How do I join the club?
Install the app and sign in with your phone number — your visit history will load automatically and your tier will be set based on it. No separate registration is needed.
What do all guests get, whatever their tier?
A warm aromatic towel before your treatment, our signature tea with a little treat, a slice of cake on your birthday, 24/7 online booking and your visit history in the app.
Didn't find your question?
Message or call us — the Enjoy Spa front desk will answer any question and help you choose a program and time.